Privacy Policy

1. Introduction

The Trees Kandy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our online payment portal.

2. Information We Collect

• Personal Information: Name, email, phone, billing address, reservation details
• Payment Information: Card number, expiration date (handled securely by our payment gateway)
• Technical Information: IP address, browser type, device info, access time

3. How We Use Your Data

We use your information to:

• Process reservations and payments
• Send booking confirmations and receipts
• Respond to your inquiries
• Improve our service and portal security
• Comply with legal obligations

4. Data Sharing

We do not sell your data. Your information may be shared with:

• Trusted payment gateway providers
• Customer service and IT providers
• Legal authorities when required by law

5. Data Security

We implement SSL encryption, secure servers, and access controls. While we strive to protect your data, no system is 100% secure.

6. Cookies

We may use cookies to improve user experience and track site usage. You can manage cookies in your browser settings.

7. Your Rights

You may request to:

• Access your personal data
• Correct or update your data
• Delete your data, subject to legal limits
• Withdraw consent at any time

8. Data Retention

We retain data only as long as necessary for our purposes or as required by law (e.g., tax or accounting).

9. International Transfers

If you are located outside Sri Lanka, your data may be transferred and processed here. We take steps to ensure secure data handling.

10. Policy Updates

We may revise this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact Us

If you have questions, please contact:
The Trees Kandy
Email: [email protected]
Phone: [+940817433433]